The Las Vegas Hotel Concierge Experience: Are You Getting the Same Service as Swoonatra?
It used to be that Las Vegas epitomized the age old adage “It’s not what you know, but who you know”. And while the whole city has changed dramatically over the years, so has the role of your concierge. It no longer matters who you know, unless you are dropping big bucks the concierge is not much more than a glorified bell hop. You can bet, and you probably would, that the concierge service Mr. Sinatra was treated to is nothing like what you get today.
Unless you arrive at the hotel with a suitcase full of cash, or your last name is Kardashian, the concierge service you get won’t be much different than what you can find for yourself with the Vegaster app. Don’t expect VIP doors to magically open for you just because your hotel concierge told them to. Unless you are a high roller, the most they will do is book you a reservation.
That’s not to say that all concierge service is bad, it just isn’t free like many people seem to think. The hotels on the strip make it abundantly clear that they are catering to the rich and powerful. The rest of us? Well we’re just chump change to them. So expect those front row seats to be saved for Kanye and Kompany, while you are stuck somewhere in the middle. At least their shenanigans will be added entertainment for you.
If you could go back in time and ask Ol’ Blue Eyes what was so special about the concierge of yore, he will tell you that it wasn’t skill or expertise. A true concierge would cater to you, know your own needs before you did, and make personal sacrifices to make sure they were met. This is an impossible feat nowadays for even the most conscientious of concierge. With thousands of guests and players roaming the hotel day and night, there is only time for the high rollers to get all of the attention while the little guy is left to his own devices.
If you ask a concierge today what his job is what he will tell you is that it is his job to give advice about the best restaurants, shows and nightlife based on your budget. That’s it. There is no mention of free tickets or a place in front of the line. Advice based on your budget. And you can be sure that his advice will be based more on which attraction brings in money for his hotel, not on your personal preference. Of course, his job description grows in proportion to the bankroll you are carrying.
Sounds like the front desk, or your laptop, or even the guy sitting next to you playing the one armed bandit can offer the same service as the hotel concierge, with the added benefit of possibly being steered away from your hotel. No doubt, the hotel wants your business, but if you’re not losing 100’s on each spin of the roulette wheel then they want to make sure they get your money some other way. So yeah, go ahead and ply your concierge with questions on your next Vegas trip, and then go ahead and do things your way.